Use these power power to help you answer these questions.










  • Please keep the full text of the question as part of your answering sheet.
  • Be as clear and objective as you can in all questions and be sure you are answering what is asked.


  • Justify all your numerical answers and answer all the questions using your own words. Show all your work, including how you found your answer(this is very important and essential to have your answer graded appropriately!).


Make sure that you read, acknowledge, and follow the following rules:


  • This is an open-book exam but you are only allowed to use your textbook and information posted in our classroom. Please do not use any other sources that are not listed in our classroom. For example, you can refer to our class lecture notes and all links posted in the lecture notes but you should not search the Web for information to solve exam questions.

Question 1 (This is a two-part question)

Part A:

Steve Smith is a restaurant owner who wants to spend his $50,000 to modernize his restaurant by adapting more closely to the preferences of his repeat customers as well as attracting new customers. Steve is hoping the new system will allow him to keeping track of his customers’ likes and dislikes. Moreover, Steve is also hoping the new system will capture & track information such as where they like to sit, what they like to eat, and when they normally arrive at the restaurant. Steve believes that with this new innovation, he will be able to better serve his customers, who will then go online and write positive reviews which would attract new customers to his restaurant. Steve believes that his annual revenue of $200,000 will increase every year by 4% (over the next 4 years) when you factor in the additional revenue generated by new customers (in addition to his current repeat customers). Presently Steve spends about 32 percent of each dollar on the cost of food and beverages, 33 percent on salaries and wages, and from 5 percent to 6 percent on restaurant occupancy costs. Steve’s restaurant is hoping to have the new information system in place and operational six months from now.  Steve is also incapable of spending no more than $50,000 on a new information system solution. Steve has asked you to develop a system for him that will help make his customers happy while increasing his business.

You have heard what Steve had to say about his customers. There are certainly more preferences that he can keep track of. Develop a system request for Steve, as discussed in Chapter 1 of the System Analysis and Design, Fifth Edition online textbook ITEC630_Session1.pptx




Part B:


“I think it’s only fair to write up all alternatives you’ve considered”, says Linda Smith (Steve Smith’s wife and Chief Financial Officer of his restaurant).  “After all, you’ve been working on this systems thing for a while now and I think my husband would be interested to see what you found out.”


Please explain to Linda Smith why your system proposal will not (should not) contain all the alternatives that your ITEC 630 team has considered with respect to solving Steve Smith’s information management problem.  Also include in your well-crafted essay response to Linda Smith the types of alternatives that will appear in your final systems proposal to Steve Smith. (1000 words)





Question 2




A.You are a project manager at L & D Inc., specialized in information technology and network engineering. One of your junior systems analyst came to you for some advice regarding a technology to capture user information requirements. He described to you that he had talked with his client several times in the past week to define user information requirements. Each time he thought he had captured user information requirements, they’ve already changed. Finally, he thinks his clients do not even know what they want for their system.


Give your junior systems analyst an advice, in the form of a well written and fluid essay response (minimum 1000 words), of a methodology that he could use to capture user information requirements and explain to him how this technology can help him to better define users’ information requirements.

Question 3- ( (This is a 3-part Question)

An analyst needs an organized method for collecting facts. Some systems analysts will frequently jump right into interviews. They believe, “Go to the people. That’s where the real facts are!” Wrong! This approach fails to recognize an important fact of life: People must complete their day-to-day jobs. You may be thinking, “But I thought you’ve been seen saying that the system is for people and that direct end user involvement in systems development is essential. Aren’t you contradicting yourself?”

  1. Write a well-crafted essay exam response which offers your assessment of the issue.  Single space (1000 words)


  1. Mr. Barack O’Kelly, a district manager for Drewmobile Incorporated, thinks that building a prototype can mean only one thing: a non-working scale model. Barack also believes that this way is too cumbersome to prototype information systems and thus is reluctant to work with you and your ITEC 630 Project Team. Please compare and contrast, via a well written essay exam response (1000 words), the other kinds of prototypes that are possible so that Barack O’Kelly has a better understanding of what prototyping and the value it can provide.


  1. A computer supplies firm called Blue Screen of Death (BSOD) Incorporated has set up accounts for countless businesses in Washington, D.C. Blue Screen of Death sends out invoices monthly and will give discounts if payments are made within 10 days.  The discounting policy is as follows:  If the amount of the order for computer supplies is greater than $1,000, subtract 4% from the order; if the amount is between $500 and $1,000, subtract a 2% discount; if the amount is less than $500, do not apply any discount.  All orders are made via their E-Commerce Web Site automatically receive an extra 5% discount.  Any special order (such as computer furniture, posters of the OSI Model, Sci-Fi DVDs, Star Trek Convention Passes, autographed photos of Dr. Aaron Drew, etc.) are exempt from all discounting.  Please write structured English for Blue Screen of Death’s narrative of their discounting policy.
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