business processes

business processes

The effect and impact that business processes, competing and/or complimentary technologies and information systems have on an organisation

Part A

1. Describe the information age and the differences between data, information, business intelligence and
knowledge
2. Explain systems thinking and how management information systems (MIS) enable business
communications
3. Describe three Business 2.0 tools for collaborating
4. Characterise and explain the importance of decision making for managers at each of the three primary
organisation levels
5. Describe business process management and its value to an organisation

Question B1. Describe the concept of business process modeling .
Question B2. Identify the key processes involved in the new Qantas check-in system
Question B3. Provide two (2) process models. Swim Lane or DFDs may be used.
(Each process model should be accompanied by a written explanation/description of all processes
involved):
? Process model 1 should illustrate the Qantas passenger check-in process pre-new check-in
system .
? Process model 2 should illustrates the new Qantas check-in system As-Is (.
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